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Tourism crisis management: evidence from COVID-19

Author

Listed:
  • Lina Zhong
  • Sunny Sun
  • Rob Law
  • Xiaonan Li

Abstract

The tourism industry is an environmentally sensitive one. The recent outbreak of the Coronavirus Disease 2019 (COVID-19) severely hit the global tourism industry. Nonetheless, future tourism development directions affected by the recent COVID-19 and feasible solutions for the recovery of the tourism industry in the existing literature were limited. Hence, this study predicts a future tourism development with detailed directions affected by the COVID-19 outbreak using Mainland China (hereafter known as China) as an example to address the aforementioned gaps. In total, 91 in-depth interviews were conducted among hospitality and tourism practitioners and experts. Overall, hospitality and tourism practitioners and experts hold a positive attitude toward the recovery of the tourism industry, whereas tourism practitioners perceive the long-term impacts of COVID-19 pandemic on the tourism industry. The findings contribute to the detailed predictions of the future tourism development for the hotel industry, travel agency, and tourist attractions.

Suggested Citation

  • Lina Zhong & Sunny Sun & Rob Law & Xiaonan Li, 2021. "Tourism crisis management: evidence from COVID-19," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(19), pages 2671-2682, October.
  • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:19:p:2671-2682
    DOI: 10.1080/13683500.2021.1901866
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    Cited by:

    1. Xing Ji & Jia Chen & Hongxiao Zhang, 2024. "Smart city construction empowers tourism: mechanism analysis and spatial spillover effects," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    2. Elisabetta Reginato & Francesca Cabiddu & Patrizia Modica, 2023. "Le politiche pubbliche a sostegno della crisi da COVID-19 nel settore turistico: un?analisi esplorativa," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 95-118.

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