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The service quality to subjective well-being of Chinese tourists connection: a model with replications

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  • Xuehuan He
  • Lujun Su
  • Scott R. Swanson

Abstract

This paper explores how service quality perceptions contribute to subjective well-being of Chinese tourists through their emotional experiences and overall satisfaction with a destination. Over the course of three studies, results showed that perceived service quality can promote positive emotional experience and satisfaction with a destination, and decrease felt negative emotions. Positive emotions were associated with greater overall satisfaction and improved subjective well-being, while negative emotional experiences reduced satisfaction, but not subjective well-being. Satisfaction was found to have a direct positive effect on subjective well-being. Additional mediating and multiple mediating results are discussed.

Suggested Citation

  • Xuehuan He & Lujun Su & Scott R. Swanson, 2020. "The service quality to subjective well-being of Chinese tourists connection: a model with replications," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(16), pages 2076-2092, August.
    • Handle: RePEc:taf:rcitxx:v:23:y:2020:i:16:p:2076-2092
    DOI: 10.1080/13683500.2020.1755240
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    Cited by:

    1. Xuejiao Chen & Kai Zhang & Yanting Huang, 2023. "Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage," Sustainability, MDPI, vol. 15(11), pages 1-22, May.

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