IDEAS home Printed from https://ideas.repec.org/a/taf/rcitxx/v18y2015i11p1001-1021.html
   My bibliography  Save this article

The influence of e-word-of-mouth on travel decision-making: consumer profiles

Author

Listed:
  • Janet Hernández-Méndez
  • Francisco Muñoz-Leiva
  • Juan Sánchez-Fernández

Abstract

The emergence of Web 2.0 in recent years has significantly affected tourism information sources. This paper attempts to confirm how Travel 2.0 applications have influenced tourist decision-making behaviour. The results of the study show that tourists continue to be influenced to a greater extent by the comments and opinions of friends and relatives (word-of-mouth, WOM) when arranging travel than by other Internet users (eWOM). The study demonstrates that official travel destination websites are the most widely used online platform among tourists seeking information, followed by travel blogs and travel social network sites. Finally, different groups of tourists are classified according to their socio-demographic characteristics to explain the degree to which these information sources influence travel decisions.

Suggested Citation

  • Janet Hernández-Méndez & Francisco Muñoz-Leiva & Juan Sánchez-Fernández, 2015. "The influence of e-word-of-mouth on travel decision-making: consumer profiles," Current Issues in Tourism, Taylor & Francis Journals, vol. 18(11), pages 1001-1021, November.
    • Handle: RePEc:taf:rcitxx:v:18:y:2015:i:11:p:1001-1021
    DOI: 10.1080/13683500.2013.802764
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13683500.2013.802764
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13683500.2013.802764?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rcitxx:v:18:y:2015:i:11:p:1001-1021. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rcit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.