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The moderating role of past experience in the formation of a tourist destination's image and in tourists’ behavioural intentions

Author

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  • Miguel Rodríguez Molina
  • Dolores-María Frías-Jamilena
  • Jose Castañeda-García

Abstract

The aim of this work is to understand the moderating effects of tourists’ prior experiences of a given destination on the process of image formation (in both its cognitive and affective dimensions) for that destination and on the influence that the image – together with the tourist's satisfaction – has on their loyalty-driven behaviours as expressed in the intention to recommend. To achieve this aim, a sample of 512 tourists was used and a multi-group analysis performed, distinguishing between first-time and repeat visitors. The findings reveal that experience has a moderating effect on the formation of the cognitive image and on the influence of the tourist's satisfaction on the overall image of the tourist destination. These findings have significant management implications in the context of helping to create and appropriately manage the image of a tourist destination.

Suggested Citation

  • Miguel Rodríguez Molina & Dolores-María Frías-Jamilena & Jose Castañeda-García, 2013. "The moderating role of past experience in the formation of a tourist destination's image and in tourists’ behavioural intentions," Current Issues in Tourism, Taylor & Francis Journals, vol. 16(2), pages 107-127.
    • Handle: RePEc:taf:rcitxx:v:16:y:2013:i:2:p:107-127
    DOI: 10.1080/13683500.2012.665045
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