Introduction of an electronic petition system in the City of Tshwane – A municipal residents’ perspective

Public participation has been found, in prior related studies, as a way of demonstrating impartiality and ensuring inclusivity. In developed countries, governments ensure public participation using e-petitions. This study focused on determining municipal residents’ perceptions of the electronic petition system ahead of its execution in City of Tshwane municipality. City of Tshwane is one of the largest municipalities in South Africa. The study relied on collecting quantitative data and thus it falls within the positivism paradigm. Quantitative data were collected via questionnaires involving n = 150 residents in City of Tshwane municipality. Descriptive statistics were performed to analyze the profiles of participants and then a factor analysis using varimax rotation was performed to identify the resultant factors. The results show that residents are ready for the e-petition system, optimistic about this contemporary initiative as a means of managing problems in their municipal area, and have confidence in the anticipated efficacy of e-petitions. It concludes that the e-petition system may be effective when used along with the traditional paper petition system. Moreover, it raises insights for policymakers, municipal management and government, and makes suggestions for future studies.