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Citizens’ e-participation in the digital world: empirical insights from Europe

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  • Giuseppe Iuliano
  • Beatriz Cuadrado-Ballesteros
  • Marco Bisogno

Abstract

This study investigates citizens’ e-participation, examining a large sample of European countries from 2017–2021. Empirical results suggest that the investigation of e-government initiatives cannot be limited to technocracy, requiring the consideration of different factors and the various features of citizens’ engagement. Policy-makers and local government leaders planning e-government strategies should know that e-maturity is highly dependent on the characteristics of the context in which a public sector entity operates: meaning that norms, rules and societal values depicting the institutional context matter. They should also go beyond the efficiency dimension of public service delivery and focus on effectiveness.

Suggested Citation

  • Giuseppe Iuliano & Beatriz Cuadrado-Ballesteros & Marco Bisogno, 2025. "Citizens’ e-participation in the digital world: empirical insights from Europe," Public Money & Management, Taylor & Francis Journals, vol. 45(1), pages 12-21, January.
    • Handle: RePEc:taf:pubmmg:v:45:y:2025:i:1:p:12-21
    DOI: 10.1080/09540962.2024.2329709
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