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Managing change and mitigating reform cynicism

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  • Alexander Kroll
  • Obed Pasha

Abstract

This paper contributes to the literature on resistance to change in public organizations by studying how management mitigates employee cynicism toward reforms. Focusing on performance management reforms in German local government, the authors found that low levels of cynicism were associated with reform-specific support resources (rather than resources generally), political commitment (rather than peer support for the reform), and reform knowledge (rather than learning forums).

Suggested Citation

  • Alexander Kroll & Obed Pasha, 2021. "Managing change and mitigating reform cynicism," Public Money & Management, Taylor & Francis Journals, vol. 41(5), pages 395-403, July.
    • Handle: RePEc:taf:pubmmg:v:41:y:2021:i:5:p:395-403
    DOI: 10.1080/09540962.2019.1683982
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    Cited by:

    1. Mustafa Ozgun Atalay & Pınar Aydemir & Taner Acuner, 2022. "The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization," SAGE Open, , vol. 12(2), pages 21582440221, April.

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