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Performance measurement in academic departments: the strategy map approach

Author

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  • Antonella Cugini
  • Giovanna Michelon
  • Silvia Pilonato

Abstract

This article describes the implementation of the balanced scorecard (BSC) strategy map in a university department. The department is a good example of a complex public sector service organization—therefore the article has relevance beyond universities. The strategy map was found to be an extremely good way of measuring performance. In addition, the BSC/strategy map helps in monitoring and building departmental mission and goals and the authors recommend wider use.

Suggested Citation

  • Antonella Cugini & Giovanna Michelon & Silvia Pilonato, 2011. "Performance measurement in academic departments: the strategy map approach," Public Money & Management, Taylor & Francis Journals, vol. 31(4), pages 271-278, July.
    • Handle: RePEc:taf:pubmmg:v:31:y:2011:i:4:p:271-278
    DOI: 10.1080/09540962.2011.586240
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    Cited by:

    1. Davood Askarany & Hassan Yazdifar, 2018. "The Diffusion of Balanced Scorecard from the Perspective of Adopters: Evidence from Australia," Review of Economics & Finance, Better Advances Press, Canada, vol. 14, pages 71-82, November.

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