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Service Charters in Spain: Transparency and Citizen Empowerment or Government Marketing?

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  • Lourdes Torres

Abstract

This article analyses the effects of public service charters. It looks at the use of service charters for improving citizens' trust in government in Anglo-American countries and in countries in continental Europe. Reporting on research on charters in Spain, the author concludes that service charters have shown many public service providers how they can enhance the quality of their services and have been useful tools in modernizing government and increasing citizen trust.

Suggested Citation

  • Lourdes Torres, 2006. "Service Charters in Spain: Transparency and Citizen Empowerment or Government Marketing?," Public Money & Management, Taylor & Francis Journals, vol. 26(3), pages 159-164, June.
    • Handle: RePEc:taf:pubmmg:v:26:y:2006:i:3:p:159-164
    DOI: 10.1111/j.1467-9302.2006.00517.x
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    Cited by:

    1. Andrea Calabrò & Mariateresa Torchia & Francesco Ranalli, 2013. "Ownership and control in local public utilities: the Italian case," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(4), pages 835-862, November.

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