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Benchmarking in the Dutch Waste-Water Treatment Sector

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  • Remco J. Admiraal
  • G. Jan van Helden

Abstract

The Dutch water boards have recently completed a performance measurement and evaluation project for waste-water treatment. This project was intended to strengthen the boards' accountability to their stakeholders and to identify starting points for performance improvement. The Balanced Scorecard was used as a framework to develop a broad set of performance indicators. This article describes the benchmarking project and how the Dutch water boards intend to use the results to improve performance. Finally, the Dutch project is compared with the UK's Best Value project.

Suggested Citation

  • Remco J. Admiraal & G. Jan van Helden, 2003. "Benchmarking in the Dutch Waste-Water Treatment Sector," Public Money & Management, Taylor & Francis Journals, vol. 23(2), pages 113-118, April.
    • Handle: RePEc:taf:pubmmg:v:23:y:2003:i:2:p:113-118
    DOI: 10.1080/09540962.2003.10874832
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    References listed on IDEAS

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    1. Steve Martin, 1999. "Developments: Visions of Best Value: Modernizing or Just Muddling Through?," Public Money & Management, Taylor & Francis Journals, vol. 19(4), pages 57-61, October.
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    Cited by:

    1. Davood Askarany & Hassan Yazdifar, 2018. "The Diffusion of Balanced Scorecard from the Perspective of Adopters: Evidence from Australia," Review of Economics & Finance, Better Advances Press, Canada, vol. 14, pages 71-82, November.

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