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Citizens' Entrepreneurial Role in Public Service Provision

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  • Anat Gofen

Abstract

In public service provision, citizens are conventionally reactive, portrayed as 'users', 'customers', 'co-producers', or 'participators.' Occasionally, following dissatisfaction, citizens themselves proactively create alternative services, namely, entrepreneurial exit (EE). Laymen then become providers of previously governmental professional services. Drawing upon six EE manifestations, findings suggest that if the newly-introduced service gains social acceptance, existing provision may change in one of the three modes: (a) First-order incremental change, legitimization of EE as an alternative service provision; (b) Second-order participative change, increased public participation in service provision fostered by EE; and (c) Third-order reformative change , existing service provision is reformed to satisfy citizens' demands.

Suggested Citation

  • Anat Gofen, 2015. "Citizens' Entrepreneurial Role in Public Service Provision," Public Management Review, Taylor & Francis Journals, vol. 17(3), pages 404-424, March.
    • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:404-424
    DOI: 10.1080/14719037.2013.822533
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    Cited by:

    1. Leonie B Janssen-Jansen & Menno van der Veen, 2017. "Contracting communities: Conceptualizing Community Benefits Agreements to improve citizen involvement in urban development projects," Environment and Planning A, , vol. 49(1), pages 205-225, January.
    2. José Nederhand & Erik-Hans Klijn & Martijn Steen & Mark Twist, 2019. "The governance of self-organization: Which governance strategy do policy officials and citizens prefer?," Policy Sciences, Springer;Society of Policy Sciences, vol. 52(2), pages 233-253, June.
    3. Sara Hughes & Jacqueline Peterson, 2018. "Transforming Municipal Services to Transform Cities: Understanding the Role and Influence of the Private Sector," Sustainability, MDPI, vol. 10(1), pages 1-9, January.
    4. Lia T. Vasconcelos & Flávia Z. Silva & Filipa G. Ferreira & Graça Martinho & Ana Pires & José Carlos Ferreira, 2022. "Collaborative process design for waste management: co-constructing strategies with stakeholders," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(7), pages 9243-9259, July.

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