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Service Delivery and Legitimacy in Fragile and Conflict-Affected States

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  • Derick W. Brinkerhoff
  • Anna Wetterberg
  • Stephen Dunn

Abstract

In fragile and conflict-affected states (FCS), governments must rebuild three core governance functions: provision of security, service delivery and political participation. We unpack the connection between service delivery and legitimacy, using a staged model of legitimation, in which progress on the governance functions forms the basis for value-based legitimacy; behavioural legitimacy may, but does not necessarily, follow. With data from Iraq, we explore the role of water services in laying the groundwork for legitimacy. The analysis underscores the complex, non-linear relationship between service delivery and increases in trust and legitimacy, and the process's sensitivity to starting points. Nascent governments can build legitimacy by improving service delivery; however, gains are contingent and often fragile.

Suggested Citation

  • Derick W. Brinkerhoff & Anna Wetterberg & Stephen Dunn, 2012. "Service Delivery and Legitimacy in Fragile and Conflict-Affected States," Public Management Review, Taylor & Francis Journals, vol. 14(2), pages 273-293, February.
    • Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:273-293
    DOI: 10.1080/14719037.2012.657958
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    References listed on IDEAS

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    1. Kaufmann, Daniel & Kraay, Aart & Mastruzzi, Massimo, 2010. "The worldwide governance indicators : methodology and analytical issues," Policy Research Working Paper Series 5430, The World Bank.
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    2. Bodea, Cristina & Higashijima, Masaaki & Singh, Raju Jan, 2016. "Oil and Civil Conflict: Can Public Spending Have a Mitigation Effect?," World Development, Elsevier, vol. 78(C), pages 1-12.
    3. Badru Bukenya, 2018. "Are service†delivery NGOs building state capacity in the Global South? Experiences from HIV/AIDS programmes in rural Uganda," Development Policy Review, Overseas Development Institute, vol. 36(S1), pages 378-399, March.
    4. Badru Bukenya, 2013. "Are service-delivery NGOs building state capacity in the global South? Experiences from HIV/AIDS programmes in rural Uganda," Global Development Institute Working Paper Series esid-022-13, GDI, The University of Manchester.
    5. Joanne Murphy & Sara McDowell & Maire Braniff & David Denyer, 2018. "Managing contested spaces: Public managers, obscured mechanisms and the legacy of the past in Northern Ireland," Environment and Planning C, , vol. 36(3), pages 443-459, May.
    6. Alexander De Juan & Eva Wegner, 2019. "Social Inequality, State-centered Grievances, and Protest: Evidence from South Africa," Journal of Conflict Resolution, Peace Science Society (International), vol. 63(1), pages 31-58, January.
    7. Leila M Harris, 2020. "Assessing states: Water service delivery and evolving state–society relations in Accra, Ghana and Cape Town, South Africa," Environment and Planning C, , vol. 38(2), pages 290-311, March.
    8. Marc Kalina & Ncebakazi Makwetu & Elizabeth Tilley, 2024. "“The rich will always be able to dispose of their waste”: a view from the frontlines of municipal failure in Makhanda, South Africa," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(7), pages 17759-17782, July.

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