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Identifying barriers to the application of standardized performance indicators in local government

Author

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  • Andrés Navarro Galera
  • David Ortiz Rodríguez
  • Antonio M. López Hernández

Abstract

Local governments in many countries are implementing administrative reforms within the framework of New Public Management (NPM) in order to improve the quality and productivity of public services. The use of performance indicators and benchmarking facilitates evaluation of efficiency regarding the provision of such services and favours the acquisition of better practices. The problems that may arise in the introduction of performance indicators in local government mainly concern the consensual design and standardization of indicators for various entities, the method to be used for calculations and the selection of analytical criteria to be applied to the values obtained. In this article, we identify obstacles that may be encountered in achieving a standardized definition of performance indicators within local government and, on the basis of learning from the practical experience of several large city councils in Spain, formulate strategies to resolve these problems, taking note of the viability and real efficacy of the solutions adopted.

Suggested Citation

  • Andrés Navarro Galera & David Ortiz Rodríguez & Antonio M. López Hernández, 2008. "Identifying barriers to the application of standardized performance indicators in local government," Public Management Review, Taylor & Francis Journals, vol. 10(2), pages 241-262, March.
    • Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:241-262
    DOI: 10.1080/14719030801928706
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    Cited by:

    1. David Carassus & Christophe Favoreu & Damien Gardey & Pierre Marin, 2012. "La caractérisation et le management des déviances organisationnelles liées à la mise en œuvre d'une démarche de performance publique : application au contexte local français," Post-Print hal-02431102, HAL.
    2. Benito, Bernardino & Guillamón, María-Dolores & Martínez-Córdoba, Pedro-José, 2020. "Determinants of efficiency improvement in the Spanish public lighting sector," Utilities Policy, Elsevier, vol. 64(C).
    3. Jorge Garcia-Unanue & Jose Luis Felipe & Leonor Gallardo & Carlos Majano & Gemma Perez-Lopez, 2021. "Decentralisation and Efficiency in Municipal Sports Services: Expenditure vs. Cost," Sustainability, MDPI, vol. 13(4), pages 1-13, February.
    4. Demirel Demokaan, 2018. "Rethinking Performance Management Practices in Local Administrations? An Evaluation of BV, CPA, And WPI Practices in the United Kingdom," Foundations of Management, Sciendo, vol. 10(1), pages 87-98, July.
    5. García-Unanue, Jorge & Gallardo, Leonor & Felipe, José Luis, 2012. "La factura deportiva. Diseño e implantación de un modelo de cálculo de costes para los servicios deportivos municipales/The Sport Bill. Design and Implementation of a Costing Model for Municipal Sport," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 30, pages 599-618, Agosto.

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