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The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe

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  • Paul Mukucha
  • Tecla Manyika
  • Garvin Madhuku
  • Felix Chari

Abstract

The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.

Suggested Citation

  • Paul Mukucha & Tecla Manyika & Garvin Madhuku & Felix Chari, 2020. "The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1741314-174, January.
    • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1741314
    DOI: 10.1080/23311975.2020.1741314
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    Cited by:

    1. Chung-Min Chu & Chueh Chih & Chih-Ching Teng, 2023. "Food Waste Management: A Case of Taiwanese High School Food Catering Service," Sustainability, MDPI, vol. 15(7), pages 1-15, March.

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