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Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises’

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  • Sunday Chinedu Eze
  • Vera Chinwendu Chinedu-Eze
  • Adenike Oluyemi Bello

Abstract

This paper aims to understand the role of actors in the adoption of emerging Information and Communications Technologies (ICT) using the Actor-Network Theory (ANT). The use of ANT helps identify a diverse range of actors and their role and influence in the dynamic process of emerging ICT’s adoption in UK small and medium enterprises (SMEs). This study adopts a qualitative approach to investigate how UK services SMEs are engaged in emerging ICT adoption by focusing on the role of actors in the process. Data were gathered through unstructured and semi-structured interviews with managers, IT experts, government agencies, and customers. Using ANT, the roles of various human and nonhuman actors in a four-stage dynamic adoption process are examined. The findings reveal the critical and dynamic roles of various actors in the socio-technical network. Although SME managers play the decisional role in emerging ICT adoption, their views and decisions are constantly influenced by various other human and nonhuman factors. The roles and interactions of all actors are dynamic, depending on the adoption stages.

Suggested Citation

  • Sunday Chinedu Eze & Vera Chinwendu Chinedu-Eze & Adenike Oluyemi Bello, 2018. "Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises’," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1480188-148, January.
    • Handle: RePEc:taf:oabmxx:v:5:y:2018:i:1:p:1480188
    DOI: 10.1080/23311975.2018.1480188
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    Cited by:

    1. Sunday C. Eze & Vera C. A. Chinedu-Eze & Clinton K. Okike & Adenike O. Bello, 2020. "Critical factors influencing the adoption of digital marketing devices by service-oriented micro-businesses in Nigeria: A thematic analysis approach," Palgrave Communications, Palgrave Macmillan, vol. 7(1), pages 1-14, December.
    2. Santos-Arteaga, Francisco J. & Di Caprio, Debora & Tavana, Madjid, 2023. "A combinatorial data envelopment analysis with uncertain interval data with application to ICT evaluation," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    3. Fernández-Portillo, Antonio & Almodóvar-González, Manuel & Hernández-Mogollón, Ricardo, 2020. "Impact of ICT development on economic growth. A study of OECD European union countries," Technology in Society, Elsevier, vol. 63(C).

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