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Can hotel managers with social intelligence affect the emotions of employees?

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  • Volkan Genc
  • Seray Gulertekin Genc

Abstract

Using the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional climate is defined. A total of 276 surveys were distributed among the employees of a chain hotel in Istanbul. A structural equality modeling was used to explain the relationships between social intelligence, emotional labor, and emotional climate. The results reveal that social intelligence positively and significantly affects deep acting. It is also shown that social intelligence does not affect the emotional climate, and that emotional labor has no intermediary role. Practical results and recommendations are thus suggested for future research.

Suggested Citation

  • Volkan Genc & Seray Gulertekin Genc, 2018. "Can hotel managers with social intelligence affect the emotions of employees?," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1432157-143, January.
    • Handle: RePEc:taf:oabmxx:v:5:y:2018:i:1:p:1432157
    DOI: 10.1080/23311975.2018.1432157
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    Cited by:

    1. Rula Odeh Alsawalqa, 2020. "Emotional labour, social intelligence, and narcissism among physicians in Jordan," Palgrave Communications, Palgrave Macmillan, vol. 7(1), pages 1-12, December.

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