IDEAS home Printed from https://ideas.repec.org/a/taf/oabmxx/v11y2024i1p2365998.html
   My bibliography  Save this article

The quality of e-payment services offered by mobile companies: the Syrian evidence

Author

Listed:
  • Batoul Alsayed Suliman
  • Sulaiman Mouselli

Abstract

The recent introductory of e-payment services in Syria and the overwhelming interest of such new services call for thorough investigation of their quality and venues for improvement to unleash their full potential. This study investigates the quality of e-payment services offered by mobile network operators in Syria by adopting the E-SERVQUAL metric based on four dimensions: ease of use, reliability, security and privacy, and responsiveness. This study presents the responses of 133 users of these services in Syria from October to December 2023. The results indicate that e-payment services were of high quality in terms of reliability, security and privacy, and responsiveness dimensions. However, they are of lower quality in terms of ease of use. It is recommended that mobile companies increase the flexibility of e-payment services by widening the top-up options and offering more payment categories as well as relaxing the ceiling set for any single e-payment transaction. These companies were also encouraged to increase the number of kiosk machines to credit customer balances and improve the distribution of these machines into more selective locations. Furthermore, mobile companies may increase their share in the e-payment market by offering rewards and cash discounts for transactions conducted through their e-payment platforms.

Suggested Citation

  • Batoul Alsayed Suliman & Sulaiman Mouselli, 2024. "The quality of e-payment services offered by mobile companies: the Syrian evidence," Cogent Business & Management, Taylor & Francis Journals, vol. 11(1), pages 2365998-236, December.
    • Handle: RePEc:taf:oabmxx:v:11:y:2024:i:1:p:2365998
    DOI: 10.1080/23311975.2024.2365998
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/23311975.2024.2365998
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/23311975.2024.2365998?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:oabmxx:v:11:y:2024:i:1:p:2365998. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://cogentoa.tandfonline.com/OABM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.