IDEAS home Printed from https://ideas.repec.org/a/taf/oabmxx/v11y2024i1p2316044.html
   My bibliography  Save this article

Quick response code Indonesia standard (QRIS) E-payment adoption: customers perspective

Author

Listed:
  • Evan Hamzah Muchtar
  • Budi Trianto
  • Irwan Maulana
  • Muhammad Nurul Alim
  • Ruslan Husen Marasabessy
  • Wahyu Hidayat
  • Edy Junaedi
  • Masrizal

Abstract

The Indonesian government has now developed a QRIS EPayment for non-cash transaction between MSMEs and customers. MSMEs are the main channel for the success of the program through various transaction services provided to customers. This study aims to investigate the determine customers intention to adopt of QRIS e-Payment in Indonesia. Extended of UTAUT Theory will be used to investigate. Partial least squares structural equation modeling (PLS-SEM) was use to analyze the data. Using the purposive sampling technique, this study collected 195 respondents. We found that There are two main variables driving the customer in adopting of QRIS e-payment, namely social influence and facilitating conditions. Meanwhile, the variable performance expectancy and effort expectancy have a positive but insignificant effect. This result implies that In order to increase customer intention to use the QRIS e-payment system by consumers in Indonesia, QRIS service providers need to form a favorable opinion in society by increasing social influence through collaborating with community leaders or important people in their community and facilitating services that facilitate community adopts QRIS. This will encourage customer intention to adopt of QRIS e-payment and accelerate the migration of cash transactions to non-cash transactions in Indonesia.

Suggested Citation

  • Evan Hamzah Muchtar & Budi Trianto & Irwan Maulana & Muhammad Nurul Alim & Ruslan Husen Marasabessy & Wahyu Hidayat & Edy Junaedi & Masrizal, 2024. "Quick response code Indonesia standard (QRIS) E-payment adoption: customers perspective," Cogent Business & Management, Taylor & Francis Journals, vol. 11(1), pages 2316044-231, December.
    • Handle: RePEc:taf:oabmxx:v:11:y:2024:i:1:p:2316044
    DOI: 10.1080/23311975.2024.2316044
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/23311975.2024.2316044
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/23311975.2024.2316044?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:oabmxx:v:11:y:2024:i:1:p:2316044. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://cogentoa.tandfonline.com/OABM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.