IDEAS home Printed from https://ideas.repec.org/a/taf/oabmxx/v10y2023i2p2215085.html
   My bibliography  Save this article

The evaluation model of the impact of corporate social responsibility on firm performance: A empirical study in the maritime transportation of Vietnam

Author

Listed:
  • Long Van Hoang
  • Hien Thi Dieu Vo

Abstract

This paper aims to investigate empirically the impact of corporate social responsibility (CSR) on firm performance (FP) with the maritime transportation industry of Vietnam as a case study. To evaluate the research model, this study surveyed 145 shipping companies (SCs) across Vietnam, and adopted a structural equation modeling (SEM) to test the proposed hypotheses. It is found: (1) CSR measures significantly directly affect FP and indirectly influence through customer loyalty (CL), (2) CSR initiatives improve customer satisfaction (SAT), and CL. Based on empirical results, this research suggests some management recommendations for SCs to improve their CSR initiatives and, in turn, boost their performance.

Suggested Citation

  • Long Van Hoang & Hien Thi Dieu Vo, 2023. "The evaluation model of the impact of corporate social responsibility on firm performance: A empirical study in the maritime transportation of Vietnam," Cogent Business & Management, Taylor & Francis Journals, vol. 10(2), pages 2215085-221, December.
    • Handle: RePEc:taf:oabmxx:v:10:y:2023:i:2:p:2215085
    DOI: 10.1080/23311975.2023.2215085
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/23311975.2023.2215085
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/23311975.2023.2215085?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:oabmxx:v:10:y:2023:i:2:p:2215085. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://cogentoa.tandfonline.com/OABM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.