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Management control systems and performance: evidence from the Greek shipping industry

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  • Androniki A. Triantafylli
  • Apostolos A. Ballas

Abstract

This study explores how Management Control Systems (MCS) enhance the performance of shipping companies. Based on data collected from semi-structured interviews, MCS are distinguished in three categories according to the purposes they fulfill: “Basic MCS” are implemented in order to set standards and support basic operations of the business, “Cost MCS” collect information about cost minimization while “External Information MCS” focus on compliance with the requirement of the cargo owners. Furthermore, evidence collected through a survey instrument addressed to shipping companies located in Greece suggests that the choice of MCS is contingent upon the strategy pursued by the shipping companies. Moreover, this paper tests whether shipping companies with an optimal fit between their strategies and their MCS experience superior business performance and a higher perceived usefulness of MCS. Results reinforce the notion that the performance of the shipping companies is contingent on the use of those control systems which are consistent with their strategies and a number of control variables such as experience of the person implemented the MCS, the size, and age of company.

Suggested Citation

  • Androniki A. Triantafylli & Apostolos A. Ballas, 2010. "Management control systems and performance: evidence from the Greek shipping industry," Maritime Policy & Management, Taylor & Francis Journals, vol. 37(6), pages 625-660, November.
    • Handle: RePEc:taf:marpmg:v:37:y:2010:i:6:p:625-660
    DOI: 10.1080/03088839.2010.514957
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    Cited by:

    1. Emre Akyuz & Hristos Karahalios & Metin Celik, 2015. "Assessment of the maritime labour convention compliance using balanced scorecard and analytic hierarchy process approach," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(2), pages 145-162, February.
    2. Andrikopoulos, Andreas & Merika, Anna A. & Triantafyllou, Anna & Merikas, Andreas G., 2013. "Internet disclosure and corporate performance: A case study of the international shipping industry," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 141-152.
    3. Norazlina Ilias & Nik Kamaruzaman Abdulatiff & Wan Zuriati Wan Zakaria & Norlidawahi Wahab, 2016. "The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 915-920.
    4. Norazlina Ilias & Nik Kamaruzaman Abdulatiff & Wan Zuriati Wan Zakaria & Norlidawahi Wahab, 2016. "The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 915-920.

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