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A Literature Review of E-government Services with Gamification Elements

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  • Ruth S. Contreras-Espinosa
  • Alejandro Blanco-M

Abstract

Many democracies face breaches of communication between citizens and political representatives, resulting in low engagement in political decision-making and public consultations. Gamification strategies can be implemented to generate constructive relationships and increase citizens’ motivation and participation by including positive experiences like achievements. This document contains a literature review of the gamification topic, providing a conceptual background, and presenting a selection and analysis of the applications to e-government services. The study characterises gamification element usage and highlights the need for a standardised methodology during element selection. Three research gaps were identified, with a potential impact on future studies and e-government applications.

Suggested Citation

  • Ruth S. Contreras-Espinosa & Alejandro Blanco-M, 2022. "A Literature Review of E-government Services with Gamification Elements," International Journal of Public Administration, Taylor & Francis Journals, vol. 45(13), pages 964-980, October.
    • Handle: RePEc:taf:lpadxx:v:45:y:2022:i:13:p:964-980
    DOI: 10.1080/01900692.2021.1930042
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    Cited by:

    1. Alfonso D. Gajardo Sánchez & Luis R. Murillo-Zamorano & Joséà ngel López-Sánchez & Carmen Bueno-Muñoz, 2023. "Gamification in Health Care Management: Systematic Review of the Literature and Research Agenda," SAGE Open, , vol. 13(4), pages 21582440231, December.

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