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Digital Pandemic Response Systems: A Strategic Management Framework Against Covid-19

Author

Listed:
  • Bernd W. Wirtz
  • Wilhelm M. Müller
  • Jan C. Weyerer

Abstract

Governments worldwide are struggling to contain the spread of COVID-19 because many countries rely on outdated, non-digital response approaches and are thus far from exploiting the potential that digital technologies provide for pandemic response. Consequently, this study constructs a systematic approach to coordinate and manage digital pandemic response applications. To do so, the study reviews 210 peer-reviewed journal articles retrieved by querying scientific databases and searching for best-practice reports. To construct a strategic action framework, this study relies upon an organizational approach illustrating target setting and functional content in five strategic action fields. As a result, this study contributes to the current state of research by explaining how digital technology and applications may improve public pandemic response management. For practitioners, the comprehensive and action-oriented approach provides insights into the scope and the content of strategic fields of digital pandemic prevention and a roadmap to prepare digital society for pandemic outbreakes.

Suggested Citation

  • Bernd W. Wirtz & Wilhelm M. Müller & Jan C. Weyerer, 2021. "Digital Pandemic Response Systems: A Strategic Management Framework Against Covid-19," International Journal of Public Administration, Taylor & Francis Journals, vol. 44(11-12), pages 896-906, September.
    • Handle: RePEc:taf:lpadxx:v:44:y:2021:i:11-12:p:896-906
    DOI: 10.1080/01900692.2020.1858316
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