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Technostress and Commitment to Change: The Moderating Role of Internal Communication

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  • Nor Farah Hanis Zainun
  • Johanim Johari
  • Zurina Adnan

Abstract

The objective of this study is to examine the predicting role of technostress, on commitment to change. Further, this study assesses the moderating role of internal communication in the technostress and commitment to change relationship. A total of 225 administrative employees in public higher education institutions in the Northern Region of Peninsular Malaysia participated in the study. The findings indicated that techno-invasion and techno-insecurity were negatively associated to commitment to change, while techno-uncertainty was positively related to commitment to change. Internal communication was found to moderate the relationship between techno-uncertainty and commitment to change. Theoretical and practical ramifications are highlighted.

Suggested Citation

  • Nor Farah Hanis Zainun & Johanim Johari & Zurina Adnan, 2020. "Technostress and Commitment to Change: The Moderating Role of Internal Communication," International Journal of Public Administration, Taylor & Francis Journals, vol. 43(15), pages 1327-1339, November.
    • Handle: RePEc:taf:lpadxx:v:43:y:2020:i:15:p:1327-1339
    DOI: 10.1080/01900692.2019.1672180
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    Cited by:

    1. Hwang, Jeong Seop & Rho, Jae Jeung & Hwang, Yoon Min, 2023. "Influence of cognitive and social change factors on E-vehicle switching intention: Evidence from Korea," Technology in Society, Elsevier, vol. 74(C).
    2. Durst, Susanne & Davila, Andrés & Foli, Samuel & Kraus, Sascha & Cheng, Cheng-Feng, 2023. "Antecedents of technological readiness in times of crises: A comparison between before and during COVID-19," Technology in Society, Elsevier, vol. 72(C).

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