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Computer Self-Efficacy and e-Government Service Adoption: The Moderating Role of Age as a Demographic Factor

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  • Isaac Kofi Mensah
  • Jianing Mi

Abstract

This article investigated the moderating role of age on the positive relationship between computer self-efficacy (CSE) and intention to use e-government services.The Technology Acceptance Model was used as the theoretical framework for this study while the data was analyzed with SPSS. The results showed that age as a demographic factor was significant and positively moderates the impact of CSE on the intention to use e-government services. Also, CSE was a significant predictor of the intention to use but age does not have a direct significant impact on the intention to use. The implications of these findings are discussed.

Suggested Citation

  • Isaac Kofi Mensah & Jianing Mi, 2019. "Computer Self-Efficacy and e-Government Service Adoption: The Moderating Role of Age as a Demographic Factor," International Journal of Public Administration, Taylor & Francis Journals, vol. 42(2), pages 158-167, January.
    • Handle: RePEc:taf:lpadxx:v:42:y:2019:i:2:p:158-167
    DOI: 10.1080/01900692.2017.1405980
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