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Work Engagement in the Public Service Context: The Dual Perceptions of Job Characteristics

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  • Mette Strange Noesgaard
  • Jesper Rosenberg Hansen

Abstract

Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed.

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  • Mette Strange Noesgaard & Jesper Rosenberg Hansen, 2018. "Work Engagement in the Public Service Context: The Dual Perceptions of Job Characteristics," International Journal of Public Administration, Taylor & Francis Journals, vol. 41(13), pages 1047-1060, October.
    • Handle: RePEc:taf:lpadxx:v:41:y:2018:i:13:p:1047-1060
    DOI: 10.1080/01900692.2017.1318401
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    Cited by:

    1. Backhaus, Leonie & Reuber, Artur & Vogel, Dominik & Vogel, Rick, 2021. "Giving Sense about Paradoxes: Paradoxical Leadership in the Public Sector," SocArXiv vuqhn, Center for Open Science.

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