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Forget “Blind Leading the Seeing” – Improving Public Service Management

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  • Suvituulia Taponen
  • Katri Kauppi

Abstract

The aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production.

Suggested Citation

  • Suvituulia Taponen & Katri Kauppi, 2017. "Forget “Blind Leading the Seeing” – Improving Public Service Management," International Journal of Public Administration, Taylor & Francis Journals, vol. 40(13), pages 1114-1128, November.
    • Handle: RePEc:taf:lpadxx:v:40:y:2017:i:13:p:1114-1128
    DOI: 10.1080/01900692.2016.1242617
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