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Management Tools for Quality Performance Improvement in Italian Hospitals

Author

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  • Simone Fanelli
  • Gianluca Lanza
  • Antonello Zangrandi

Abstract

Leadership plays a decisive role in improving the quality performance in healthcare organizations. Research examines how Italian hospitals generate conditions to support leadership, at both top management and department/unit level, in improving quality. It focuses on the role of the management in processes for the delegation of responsibilities, and tools implemented to facilitate clinical leadership. Data show that: mandate is linked to full accountability; top management supports leadership for reinforcing outputs; and evaluation processes are systematically implemented. Furthermore, data show that leaders require performance systems to enhance clinical professionalism and to commit to improving performance.

Suggested Citation

  • Simone Fanelli & Gianluca Lanza & Antonello Zangrandi, 2017. "Management Tools for Quality Performance Improvement in Italian Hospitals," International Journal of Public Administration, Taylor & Francis Journals, vol. 40(10), pages 808-819, August.
    • Handle: RePEc:taf:lpadxx:v:40:y:2017:i:10:p:808-819
    DOI: 10.1080/01900692.2017.1280821
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