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eGovernment Applications and Public Personnel Acceptance: An Empirical Analysis of the Public Servant Perspective

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  • Bernd W. Wirtz
  • Robert Piehler

Abstract

Given the importance of eGovernment applications as an integral part of modern public service provision, this contribution concentrates on the issue of continued technology acceptance of public servants. The goal of this article is to connect individual, technological, and organizational aspects in an explanatory model. Using Theory of Reasoned Action and the Technology Acceptance model, an extended model of continued end-user behavior is analyzed. The results show the importance of Ease of Use, Usefulness, Openness to IT, and Subjective Norm for Acceptance and a Continued Q4 Usage Intention. However, a significant influence of Bureaucratic Culture cannot be shown.

Suggested Citation

  • Bernd W. Wirtz & Robert Piehler, 2016. "eGovernment Applications and Public Personnel Acceptance: An Empirical Analysis of the Public Servant Perspective," International Journal of Public Administration, Taylor & Francis Journals, vol. 39(3), pages 238-247, February.
    • Handle: RePEc:taf:lpadxx:v:39:y:2016:i:3:p:238-247
    DOI: 10.1080/01900692.2014.1003384
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    Cited by:

    1. Assaf Arief, 2023. "Age-Dependent User Perception Analysis of Web Application Using Technology Acceptance Model Approach: A Case Study," Technium, Technium Science, vol. 17(1), pages 95-99.

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