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Citizen Trust in Civil Servants: A Cross-National Examination

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  • David J. Houston
  • Nurgul R. Aitalieva
  • Andrew L. Morelock
  • Chris A. Shults

Abstract

How trusting of civil servants are citizens in North America and Europe? What individual-level and national-level attributes correlate with trust in civil servants? To answer these questions, data from national samples across 21 countries are taken from the International Social Survey Programme (ISSP) 2006 Role of Government module and are analyzed by estimating multilevel binary logistic regression models. Trust is correlated with both subjective (at the individual-level) and objective (at the national-level) indicators of performance. The quality of institutions also matters as countries with lower levels of public sector corruption experience higher levels of trust in the civil service.

Suggested Citation

  • David J. Houston & Nurgul R. Aitalieva & Andrew L. Morelock & Chris A. Shults, 2016. "Citizen Trust in Civil Servants: A Cross-National Examination," International Journal of Public Administration, Taylor & Francis Journals, vol. 39(14), pages 1203-1214, December.
    • Handle: RePEc:taf:lpadxx:v:39:y:2016:i:14:p:1203-1214
    DOI: 10.1080/01900692.2016.1156696
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    Cited by:

    1. Chinyere Ndukwe & Adeline Nnenna Idike & Ikechukwu Ogeze Ukeje & Cornelius Ofobuisi Okorie & Johnpaul Chukwujindu Onele & Nneka Ernestina Richard-Nnabu & Clementina Kanu & Benedette Nneka Okezie & Rap, 2023. "Public Private Partnerships Dynamics in Nigeria Power Sector: Service Failure Outcomes and Consumer Dissonance Behaviour," Public Organization Review, Springer, vol. 23(2), pages 623-646, June.
    2. Ishtiaq Jamil & Hasan Muhammad Baniamin & Ramesh Ramasamy, 2024. "Trustworthiness of the Female Civil Servants in Three South Asian Countries: Exploring Key Determining Factors," Public Organization Review, Springer, vol. 24(2), pages 743-759, June.

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