IDEAS home Printed from https://ideas.repec.org/a/taf/lpadxx/v39y2016i14p1125-1133.html
   My bibliography  Save this article

Emotional Labor and Job Stress in Caring Professions: Exploring Universalism and Particularism in Construct and Culture

Author

Listed:
  • Sharon Mastracci
  • Chih-Wei Hsieh

Abstract

Passage of the Affordable Care Act (ACA) in the US increases demand for nurses and brings health care into the public sphere with all that entails, including public accountability and performance measurement. In the UK’s long-standing national healthcare system, revelations of several years of neglect and poor oversight at one hospital might have contributed to nearly 1,200 deaths. The resulting Francis Report cited, among many factors, undue emphasis on reaching national access targets and balancing budgets for substandard care. Scholars of emotional labor note these trends with interest, because emotional labor is essential to nursing practice. But is emotional labor a universal construct, or is it particular to cultural context? How much can be imported from one study to the next? We compare nurse job stress in individualist and collectivist countries and reveal a statistically significant relationship: The higher a country’s individualism index, the greater the frequency of emotional-labor-demanding job stress.

Suggested Citation

  • Sharon Mastracci & Chih-Wei Hsieh, 2016. "Emotional Labor and Job Stress in Caring Professions: Exploring Universalism and Particularism in Construct and Culture," International Journal of Public Administration, Taylor & Francis Journals, vol. 39(14), pages 1125-1133, December.
    • Handle: RePEc:taf:lpadxx:v:39:y:2016:i:14:p:1125-1133
    DOI: 10.1080/01900692.2015.1068327
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/01900692.2015.1068327
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/01900692.2015.1068327?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:lpadxx:v:39:y:2016:i:14:p:1125-1133. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/lpad .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.