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When the Rubber Meets the Road: Isomorphism, Rhetoric, and (Mis)management of Interinstitutional Performance

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  • Emanuele Vendramini
  • Francesca Lecci
  • Cristina Filannino

Abstract

In 2012 Performance measurement systems (PMSs) became compulsory in the Italian National Health Service (NHS). The objective of this article is to answer the following research question: How do health-care organizations set up their PMSs in order to make them coherent with the institutional context and the intra-organizational dynamics? The findings show how the similar behavior of the organizations may be considered a case of coercive isomorphism. This study confirmed many topics discussed in the performance measurement literature and opens a discussion of some new research questions.

Suggested Citation

  • Emanuele Vendramini & Francesca Lecci & Cristina Filannino, 2014. "When the Rubber Meets the Road: Isomorphism, Rhetoric, and (Mis)management of Interinstitutional Performance," International Journal of Public Administration, Taylor & Francis Journals, vol. 37(13), pages 980-986, November.
    • Handle: RePEc:taf:lpadxx:v:37:y:2014:i:13:p:980-986
    DOI: 10.1080/01900692.2014.944992
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