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Understanding the Role of Participation in Public Service Delivery: Evidences from Rural West Bengal, India

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  • Narayan Chandra Nayak
  • Debabrata Samanta

Abstract

The present study, using household level data of East Midnapore district of West Bengal, India, examines the role of people’s participation in public service delivery. It considers four dimensions of participation namely attending meetings, raising voice, lodging complaints, and making contributions. The study confirms the role of participation in public service delivery. Apart from participation, households’ socioeconomic and political positions also exert significant impacts. There is, however, likelihood of “elite capture” and “clientelism” in the delivery of public services. Effective service delivery presupposes that while attending meetings, people must raise their voice and make contributions.

Suggested Citation

  • Narayan Chandra Nayak & Debabrata Samanta, 2014. "Understanding the Role of Participation in Public Service Delivery: Evidences from Rural West Bengal, India," International Journal of Public Administration, Taylor & Francis Journals, vol. 37(12), pages 875-884, October.
    • Handle: RePEc:taf:lpadxx:v:37:y:2014:i:12:p:875-884
    DOI: 10.1080/01900692.2014.928313
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    Cited by:

    1. Ohisa James Claudio & Nelson Mango, 2021. "Effects of Decentralization Policy on Service Delivery by Local Governments in the Republic of South Sudan: A case of Jubek State," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(11), pages 641-650, November.

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