IDEAS home Printed from https://ideas.repec.org/a/taf/lpadxx/v37y2014i10p695-707.html
   My bibliography  Save this article

A Process Model of Emotional Labor of Nursing: Case Study of Two Chinese Public Hospitals

Author

Listed:
  • Jing Hua Li
  • Ping Gao
  • Xia Yan Shen
  • Xin Liu

Abstract

This article aims to establish a new process model to indicate the antecedents and consequences of emotional labor of nursing. We conducted a case study on the Intensive Care Unit and Obstetrics Department in two public hospitals in China, respectively. Problem scenarios may cause nurses’ emotional dissonance, and nurses may respond with deep action or surface action. In contrast, death-related scenarios may cause emotional excess and further emotional detachment. We incorporate the emotion regulation theory with the process model of emotional labor to form a new model and verify the cause of nursing emotional conflict as an emotional scenario.

Suggested Citation

  • Jing Hua Li & Ping Gao & Xia Yan Shen & Xin Liu, 2014. "A Process Model of Emotional Labor of Nursing: Case Study of Two Chinese Public Hospitals," International Journal of Public Administration, Taylor & Francis Journals, vol. 37(10), pages 695-707, August.
    • Handle: RePEc:taf:lpadxx:v:37:y:2014:i:10:p:695-707
    DOI: 10.1080/01900692.2014.907310
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/01900692.2014.907310
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/01900692.2014.907310?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:lpadxx:v:37:y:2014:i:10:p:695-707. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/lpad .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.