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Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences for Public Service Delivery and Customer Satisfaction

Author

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  • Naolah Pitia
  • Gurmeet Singh
  • Rafia Naz

Abstract

The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.

Suggested Citation

  • Naolah Pitia & Gurmeet Singh & Rafia Naz, 2013. "Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences for Public Service Delivery and Customer Satisfaction," International Journal of Public Administration, Taylor & Francis Journals, vol. 36(12), pages 821-830.
    • Handle: RePEc:taf:lpadxx:v:36:y:2013:i:12:p:821-830
    DOI: 10.1080/01900692.2013.795160
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    Cited by:

    1. Yang Ling & Zhang Juzhi, 2015. "A Cooperative Mechanism Between China Post and Private Express Firm for Remote Area Express Market," Journal of Systems Science and Information, De Gruyter, vol. 3(3), pages 234-247, June.

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