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Delivering Community Services in a New World of Volunteering: A Case Study From Sydney, Australia

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  • Jeni Warburton
  • Jennifer Smith-Merry
  • Cecily Michaels

Abstract

In a challenging contemporary environment of a mixed economy of welfare, volunteers are a resource much-needed for the delivery of critical community-based services. Yet the context is changing as a result of new state/non-profit sector relationships and increased government intervention. Little is known about how these changes impact on the capacity and commitment of volunteers. This article responds to this gap in understanding through a case study of existing volunteers across community services in Sydney, Australia. Findings highlight the critical importance of supportive management, and particularly coordinators who understand volunteers' escalating needs in the new volunteer world.

Suggested Citation

  • Jeni Warburton & Jennifer Smith-Merry & Cecily Michaels, 2013. "Delivering Community Services in a New World of Volunteering: A Case Study From Sydney, Australia," International Journal of Public Administration, Taylor & Francis Journals, vol. 36(11), pages 798-806.
    • Handle: RePEc:taf:lpadxx:v:36:y:2013:i:11:p:798-806
    DOI: 10.1080/01900692.2013.795159
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    Cited by:

    1. Blythe McLennan & Joshua Whittaker & John Handmer, 2016. "The changing landscape of disaster volunteering: opportunities, responses and gaps in Australia," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 84(3), pages 2031-2048, December.

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