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The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity

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  • Edward C. Tomlinson

Abstract

Compared to prior trust repair research that has focused on reactions by the trustor to social accounts or actions by the trustee, this research examines two contextual factors posited to affect the perceived need for and difficulty of repairing trust after a negative outcome. Based on interdependence theory, propositions involving the unique and joint effects of relationship dependence and outcome severity are developed.

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  • Edward C. Tomlinson, 2011. "The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity," Journal of Trust Research, Taylor & Francis Journals, vol. 1(2), pages 139-157, June.
    • Handle: RePEc:taf:jtrust:v:1:y:2011:i:2:p:139-157
    DOI: 10.1080/21515581.2011.603507
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    Cited by:

    1. Desmet, Pieter T.M. & Leunissen, Joost M., 2014. "How many pennies for your pain? Willingness to compensate as a function of expected future interaction and intentionality feedback," Journal of Economic Psychology, Elsevier, vol. 43(C), pages 105-113.
    2. Peter Ping Li, 2017. "The time for transition: Future trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 1-14, January.
    3. Yan Wan & Yifan Zhang & Fengting Wang & Yufei Yuan, 2023. "Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?," Information Technology and Management, Springer, vol. 24(1), pages 37-53, March.

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