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An innovative approach to risk and quality assessment in the regulation of care services in Scotland

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  • Darinka Asenova
  • William Stein
  • Alasdair Marshall

Abstract

The Scottish Government's social care regulator, the Care Commission, seeks continual improvement in the quality of social care services. Its approach has been to establish a modern risk-based regulatory regime using separate measures of risk and quality. We evaluate this twin approach, firstly, in relation to the literature on predictors of poor service quality in care delivery; and, secondly, by interviewing a sample of Care Commission inspectors. We conclude that this system has important advantages, both in terms of regulatory transparency and the need for inspectors to remain sensitive to the separateness of risk and quality issues. Future revisions of risk and quality assessment within social care services, both in Scotland and further afield, should seek to minimise misunderstanding and conflict between regulators and regulatees on closely interrelated matters of risk, quality and efficiency.

Suggested Citation

  • Darinka Asenova & William Stein & Alasdair Marshall, 2011. "An innovative approach to risk and quality assessment in the regulation of care services in Scotland," Journal of Risk Research, Taylor & Francis Journals, vol. 14(7), pages 859-879, August.
    • Handle: RePEc:taf:jriskr:v:14:y:2011:i:7:p:859-879
    DOI: 10.1080/13669877.2011.571780
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    Cited by:

    1. Nikolai Mouraviev & Nada K. Kakabadse, 2014. "Risk allocation in a public-private partnership: a case study of construction and operation of kindergartens in Kazakhstan," Journal of Risk Research, Taylor & Francis Journals, vol. 17(5), pages 621-640, May.
    2. Ali Aghazadeh Ardebili & Elio Padoano & Antonella Longo & Antonio Ficarella, 2022. "The Risky-Opportunity Analysis Method (ROAM) to Support Risk-Based Decisions in a Case-Study of Critical Infrastructure Digitization," Risks, MDPI, vol. 10(3), pages 1-22, February.

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