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Institutional quality, corruption, and impartiality: the role of process and outcome for citizen trust in public administration in 173 European regions

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  • Steven Van de Walle
  • Koen Migchelbrink

Abstract

We empirically study whether citizens´ trust in public administration is influenced by the outcomes delivered by public services or by due process (administrative impartiality or absence of corruption) from a regional perspective. The paper fits a multilevel model on a unique dataset (N= 129,773) with observations nested in 173 European regions, using data from a series of pooled Eurobarometer surveys and from the European Quality of Government Index. We find that both public service outcomes and processes have a significant impact on citizens´ trust in public administration, but that process, and in particular absence of corruption is the strongest institutional determinant.

Suggested Citation

  • Steven Van de Walle & Koen Migchelbrink, 2022. "Institutional quality, corruption, and impartiality: the role of process and outcome for citizen trust in public administration in 173 European regions," Journal of Economic Policy Reform, Taylor & Francis Journals, vol. 25(1), pages 9-27, January.
    • Handle: RePEc:taf:jpolrf:v:25:y:2022:i:1:p:9-27
    DOI: 10.1080/17487870.2020.1719103
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    Cited by:

    1. Judith Clifton & Leslie A Pal, 2022. "The policy dilemmas of blockchain [Blockchain technology and decentralized governance: Is the state still necessary?]," Policy and Society, Darryl S. Jarvis and M. Ramesh, vol. 41(3), pages 321-327.
    2. Yousueng Han & Narayan Aryal & Kwangseon Hwang, 2024. "Local governmentsʼ accountability and public trust in Nepal: Does participation make a difference?," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 11(2), May.

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