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Age and gender differences: Understanding mature online users with the online purchase intention model

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  • Monica Law
  • Mark Ng

Abstract

This study examines how demographic factors and different antecedents of mature online users relate to their purchase intention. Results obtained from a survey of about 400 respondents in Hong Kong and analyzed with a structural equation model indicate that security has a direct relationship only with purchase intention, whereas attitude is linked with innovativeness, usefulness, ease of purchase and online purchase intention, and attitude performs full mediation between usefulness and online purchase intention. Users aged 41--50 have a higher perceived ease of purchasing than older users (aged 51--70), and males have stronger personal innovativeness and perceived usefulness than females. This research makes a contribution to the understanding of mature users’ online purchase intention; it also provides significant implications of segmentation and marketing strategies and supports the view that online marketers should formulate different strategies to enhance mature users’ online experience and treat various kinds of users differently.

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  • Monica Law & Mark Ng, 2016. "Age and gender differences: Understanding mature online users with the online purchase intention model," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 26(3), pages 248-269, June.
    • Handle: RePEc:taf:jgsmks:v:26:y:2016:i:3:p:248-269
    DOI: 10.1080/21639159.2016.1174540
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    Cited by:

    1. Paolo Franco, 2023. "Older consumers and technology: A critical systematic literature review," AMS Review, Springer;Academy of Marketing Science, vol. 13(1), pages 92-121, June.
    2. Kim, Jikyung (Jeanne) & Song, Hyeasinn & Choi, Jeonghye & Kim, Yongseob & Hong, Jeonghan, 2021. "Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea," Journal of Business Research, Elsevier, vol. 130(C), pages 506-516.
    3. Xie, Chaohong & Chiang, Chung-Yean & Xu, Xianhao & Gong, Yeming, 2023. "The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    4. Tatik Suryani & Abu Amar Fauzi & Margaret L. Sheng & Mochamad Nurhadi, 2024. "Developing and testing a measurement scale for SMEs’ website quality (SMEs-WebQ): Evidence from Indonesia," Electronic Commerce Research, Springer, vol. 24(3), pages 1763-1794, September.
    5. Song, Lianlian & Hu, Baixue & Mou, Jian, 2021. "Investigating consumer binge-watching behavior: A valence framework perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    6. Sun, Yuting & Zhang, Jianting & Li, Yixuan, 2024. "Realisation that online advertisements are misleading: Involvement of middle-aged and older adults with botanical dietary supplements," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).

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