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Service Innovativeness and Innovation Success in Technology-based Knowledge-Intensive Business Services: An Intellectual Capital Approach

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  • Antonio Carmona-Lavado
  • Gloria Cuevas-Rodríguez
  • Carmen Cabello-Medina

Abstract

This paper analyzes the influence of the three components of intellectual capital (human, social and organizational) and intensity in collaboration with clients on service innovativeness in knowledge-intensive business services (KIBS). It also includes a discussion on the impact of both service innovativeness and intensity in collaboration with clients on innovation success. An empirical study is conducted on a sample of companies belonging to two technology-based KIBS industries: software and R&D services. The results suggest that the positive effect of human capital on service innovativeness is moderated by intensity in collaboration with clients, being human capital enhanced by organizational and social capital. The effect of social capital on service innovativeness is partially mediated by human capital and also moderated by intensity in collaboration with clients. Finally, service innovativeness positively affects innovation success, while intensity in collaboration with clients has a higher effect.

Suggested Citation

  • Antonio Carmona-Lavado & Gloria Cuevas-Rodríguez & Carmen Cabello-Medina, 2013. "Service Innovativeness and Innovation Success in Technology-based Knowledge-Intensive Business Services: An Intellectual Capital Approach," Industry and Innovation, Taylor & Francis Journals, vol. 20(2), pages 133-156, February.
    • Handle: RePEc:taf:indinn:v:20:y:2013:i:2:p:133-156
    DOI: 10.1080/13662716.2013.771482
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    Cited by:

    1. Caloffi, Annalisa & Colovic, Ana & Rizzoli, Valentina & Rossi, Federica, 2023. "Innovation intermediaries' types and functions: A computational analysis of the literature," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    2. Ji, Hao & Sui, Ya-ting & Suo, Ling-ling, 2017. "Understanding innovation mechanism through the lens of communities of practice (COP)," Technological Forecasting and Social Change, Elsevier, vol. 118(C), pages 205-212.
    3. Mohamed Zain & Norizan Kassim & Nasser Kadasah, 2017. "Isn’T It Now A Crucial Time For Saudi Arabian Firms To Be More Innovative And Competitive?," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(03), pages 1-22, April.
    4. Lujing Liu & Jiyue Zhang & Jian Xu & Yiqun Wang, 2022. "Intellectual Capital and Financial Performance of Chinese Manufacturing SMEs: An Analysis from the Perspective of Different Industry Types," Sustainability, MDPI, vol. 14(17), pages 1-17, August.
    5. repec:hig:wpaper:100sti2019 is not listed on IDEAS

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