Rights to a process for the masses or select privileges for the few? Telework policy and labour market inequality in Australia

Telework as a ‘flexible work practice’ is often mythologised as a revolutionary form of work. However, to varying degrees, teleworking opportunities have been undermined by policy instruments predicated on assumed equalities between economic actors. This research suggests that while the request-based policies in the UK are not a guaranteed right, they do provide an important basis for employees to internalise their ‘rights’ and initiate a process for flexible working arrangements. They also imbue a corresponding obligation of firms to consider delivering on those expectations. By contrast Australian privilege-based policy instruments particularly restrict access for those employed in precarious and unskilled areas of the economy. Drawing on international and national telework policy approaches, this paper reflects on tensions between what could be described as ‘rights’ and ‘privilege’ policy approaches to teleworking. It argues that if telework is to become a legitimate employee expectation, policy instruments in Australia must be based firmly on rights, rather than privileges.