Project management offices in the construction industry: a literature review and qualitative synthesis of success variables

Today’s project management offices (PMOs) in the construction sector need to be equipped with breakthrough capabilities necessary for making a difference in multi-project management. Although there is an upward trend in academic research on PMOs, a comprehensive framework of potential success variables is still lacking in the literature. This research aims to assess the extant literature from the perspective of the construction sector to provide a single consolidated overview of potential PMO success variables. A systematic search process was adopted to retrieve publications and narrow them down to eligible studies followed by a qualitative synthesis. A set of 32 success variables was synthesized and inductively categorized under four emerging themes of (1) establishing PM infrastructure, (2) promoting PM practices, (3) PMO structuring, and (4) organizational support. This set of variables refers to three kinds of functional, structural, and contextual variables characterizing potential features of successful construction PMOs. These variables were compared between the construction industry and other industries to reflect contextual contrasts and similarities. A research agenda was proposed to encourage empirical studies on examining success variables. This study contributes to an improved understanding of PMO success variables in the construction industry and directs future research towards the most important topics.