How to create a space for stakeholders' involvement in construction

The aim is to investigate how stakeholders can participate in the early phases of construction projects and how relevant insights can be gathered from stakeholders with very different backgrounds and interests. To gain these insights, it is important to understand how a space can be created to facilitate communication between professionals and stakeholders. The research draws on the literature of design and user-driven innovation in order to get a richer understanding of stakeholders' involvement in construction. The method applied is research based on three stakeholder workshops, interviews and observations from a single case study. The findings provide valuable information on six aspects of who the stakeholders are in construction, what these stakeholders can do in construction when involved, how to involve these stakeholders in a construction project, how a space can be staged and facilitated for the meeting of stakeholders, and what kind of information can be collected from the stakeholders to influence the development process. The findings show how creating and facilitating a workshop as a socio-technical space across boundaries can overcome barriers and improve stakeholders' involvement and thus provide better insights into their needs, values and concerns.