IDEAS home Printed from https://ideas.repec.org/a/taf/conmgt/v26y2008i5p447-461.html
   My bibliography  Save this article

MBNQA-oriented self-assessment quality management system for contractors: fuzzy AHP approach

Author

Listed:
  • Ka-Chi Lam
  • Mike Chun-Kit Lam
  • Dan Wang

Abstract

Many construction clients are not satisfied with the quality performance achieved on their projects though many contractors are ISO9000:1994 certified. Total quality management (TQM) has been a widely applied quality management system for obtaining the benefits of better quality and higher customer satisfaction through the spirit of continuous improvement, which is also adopted by ISO9001:2000 version. It is believed that TQM can help to raise quality and productivity in the construction industry. Self-assessment systems provide an opportunity to design in quality on an organization-wide basis, in which the self-assessment process allows the organization to identify its strengths and weaknesses for continuous improvement actions. A MBNQA-oriented self-assessment quality management system (SQMS), which is based on the seven criteria of Malcolm Baldrige National Quality Award (MBNQA), for construction contractors to benchmark, is proposed. A questionnaire survey of Hong Kong construction quality management experts, in which a fuzzy analytical hierarchy process (AHP) was employed to calculate the weights of the seven criteria, was carried out. Remarkable differences for the allocation of weights in the seven criteria particularly in the input criteria (leadership, strategic planning and customer and market focus) and the 'results' criterion compared with the original weights of MBNQA were observed.

Suggested Citation

  • Ka-Chi Lam & Mike Chun-Kit Lam & Dan Wang, 2008. "MBNQA-oriented self-assessment quality management system for contractors: fuzzy AHP approach," Construction Management and Economics, Taylor & Francis Journals, vol. 26(5), pages 447-461.
    • Handle: RePEc:taf:conmgt:v:26:y:2008:i:5:p:447-461
    DOI: 10.1080/01446190801965350
    as

    Download full text from publisher

    File URL: http://www.tandfonline.com/doi/abs/10.1080/01446190801965350
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/01446190801965350?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jian Wan & Chia-Liang Lin, 2023. "Research on the Service Quality Index and Alternatives Evaluation and Ranking for Online Yue Kiln Celadon Art Education in Post COVID-19 Era," Mathematics, MDPI, vol. 11(6), pages 1-20, March.
    2. Yu-Yu Ma & Jwu-Jenq Chen & Chia-Liang Lin, 2022. "Research on the Priority of Service Quality Index for Online English Teaching during the COVID-19 Pandemic: Dual Perspective," Mathematics, MDPI, vol. 10(19), pages 1-24, October.
    3. Balouchi Mina & Khanmohammadi Ehsan, 2015. "Using Logarithmic Fuzzy Preference Programming To Prioritization Social Media Utilization Based On Tourists’ Perspective," Foundations of Management, Sciendo, vol. 7(1), pages 7-18, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Banai, Reza, 2010. "Evaluation of land use-transportation systems with the Analytic Network Process," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 3(1), pages 85-112.
    2. Pishchulov, Grigory & Trautrims, Alexander & Chesney, Thomas & Gold, Stefan & Schwab, Leila, 2019. "The Voting Analytic Hierarchy Process revisited: A revised method with application to sustainable supplier selection," International Journal of Production Economics, Elsevier, vol. 211(C), pages 166-179.
    3. Seung-Jin Han & Won-Jae Lee & So-Hee Kim & Sang-Hoon Yoon & Hyunwoong Pyun, 2022. "Assessing Expected Long-term Benefits for the Olympic Games: Delphi-AHP Approach from Korean Olympic Experts," SAGE Open, , vol. 12(4), pages 21582440221, December.
    4. Seyed Rakhshan & Ali Kamyad & Sohrab Effati, 2015. "Ranking decision-making units by using combination of analytical hierarchical process method and Tchebycheff model in data envelopment analysis," Annals of Operations Research, Springer, vol. 226(1), pages 505-525, March.
    5. V. Srinivasan & G. Shainesh & Anand K. Sharma, 2015. "An approach to prioritize customer-based, cost-effective service enhancements," The Service Industries Journal, Taylor & Francis Journals, vol. 35(14), pages 747-762, October.
    6. Mónica García-Melón & Blanca Pérez-Gladish & Tomás Gómez-Navarro & Paz Mendez-Rodriguez, 2016. "Assessing mutual funds’ corporate social responsibility: a multistakeholder-AHP based methodology," Annals of Operations Research, Springer, vol. 244(2), pages 475-503, September.
    7. Luis Pérez-Domínguez & Luis Alberto Rodríguez-Picón & Alejandro Alvarado-Iniesta & David Luviano Cruz & Zeshui Xu, 2018. "MOORA under Pythagorean Fuzzy Set for Multiple Criteria Decision Making," Complexity, Hindawi, vol. 2018, pages 1-10, April.
    8. Paul L. G. Vlek & Asia Khamzina & Hossein Azadi & Anik Bhaduri & Luna Bharati & Ademola Braimoh & Christopher Martius & Terry Sunderland & Fatemeh Taheri, 2017. "Trade-Offs in Multi-Purpose Land Use under Land Degradation," Sustainability, MDPI, vol. 9(12), pages 1-19, November.
    9. Kumar B, Pradeep, 2021. "Changing Objectives of Firms and Managerial Preferences: A Review of Models in Microeconomics," MPRA Paper 106967, University Library of Munich, Germany, revised 13 Mar 2021.
    10. Greco, Salvatore & Ishizaka, Alessio & Tasiou, Menelaos & Torrisi, Gianpiero, 2018. "σ-µ efficiency analysis: A new methodology for evaluating units through composite indices," MPRA Paper 83569, University Library of Munich, Germany.
    11. Anirban Mukhopadhyay & Sugata Hazra & Debasish Mitra & C. Hutton & Abhra Chanda & Sandip Mukherjee, 2016. "Characterizing the multi-risk with respect to plausible natural hazards in the Balasore coast, Odisha, India: a multi-criteria analysis (MCA) appraisal," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 80(3), pages 1495-1513, February.
    12. Chamoli, Sunil, 2015. "Hybrid FAHP (fuzzy analytical hierarchy process)-FTOPSIS (fuzzy technique for order preference by similarity of an ideal solution) approach for performance evaluation of the V down perforated baffle r," Energy, Elsevier, vol. 84(C), pages 432-442.
    13. H. S. C. Perera & W. K. R. Costa, 2008. "Analytic Hierarchy Process for Selection of Erp Software for Manufacturing Companies," Vision, , vol. 12(4), pages 1-11, October.
    14. G. La Scalia & F.P. Marra & J. Rühl & R. Sciortino & T. Caruso, 2016. "A fuzzy multi-criteria decision-making methodology to optimise olive agro-engineering processes based on geo-spatial technologies," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 15(1), pages 1-15.
    15. Andersen, Steffen & Harrison, Glenn W. & Lau, Morten Igel & Rutström, Elisabet E., 2014. "Dual criteria decisions," Journal of Economic Psychology, Elsevier, vol. 41(C), pages 101-113.
      • Andersen, Steffen & Harrison, Glenn W. & Lau, Morten Igel & Rutström, Elisabet, 2009. "Dual Criteria Decisions," Working Papers 02-2009, Copenhagen Business School, Department of Economics.
    16. Mulliner, Emma & Smallbone, Kieran & Maliene, Vida, 2013. "An assessment of sustainable housing affordability using a multiple criteria decision making method," Omega, Elsevier, vol. 41(2), pages 270-279.
    17. Sajid Ali & Sang-Moon Lee & Choon-Man Jang, 2017. "Determination of the Most Optimal On-Shore Wind Farm Site Location Using a GIS-MCDM Methodology: Evaluating the Case of South Korea," Energies, MDPI, vol. 10(12), pages 1-22, December.
    18. Majid Ebrahimi & Hamid Nejadsoleymani & Mohammad Reza Mansouri Daneshvar, 2019. "Land suitability map and ecological carrying capacity for the recognition of touristic zones in the Kalat region, Iran: a multi-criteria analysis based on AHP and GIS," Asia-Pacific Journal of Regional Science, Springer, vol. 3(3), pages 697-718, October.
    19. Zeshui Xu, 2013. "Compatibility Analysis of Intuitionistic Fuzzy Preference Relations in Group Decision Making," Group Decision and Negotiation, Springer, vol. 22(3), pages 463-482, May.
    20. Choudhary, Devendra & Shankar, Ravi, 2012. "An STEEP-fuzzy AHP-TOPSIS framework for evaluation and selection of thermal power plant location: A case study from India," Energy, Elsevier, vol. 42(1), pages 510-521.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:conmgt:v:26:y:2008:i:5:p:447-461. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RCME20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.