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Managing knowledge: lessons from the oil and gas sector

Author

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  • Patricia Carrillo

Abstract

Knowledge management (KM) is of increasing interest to a number of leading UK construction organizations. Companies are keen to find out what other organizations are doing both within the construction and other industry sectors. There are important lessons to be learned from Canadian oil and gas organizations on how they manage their knowledge. A case study is used to explore the KM activities of eight leading organizations and investigate the opportunities for construction organizations to adopt some of their ideas. Three areas are covered: KM strategy and implementation, people aspects of KM and metrics for KM performance. There are several potential lessons for UK organizations: the need for KM to be driven by senior management if it is to have any notable success; the use of people-centred techniques for sharing tacit knowledge and IT tools for sharing explicit knowledge; the importance of selling solutions to project teams to obtain employee support for KM; peer recognition has a more sustainable impact than financial reward; and KM measurement should be considered as a way of improving its impact, rather than justifying expenditure.

Suggested Citation

  • Patricia Carrillo, 2004. "Managing knowledge: lessons from the oil and gas sector," Construction Management and Economics, Taylor & Francis Journals, vol. 22(6), pages 631-642.
    • Handle: RePEc:taf:conmgt:v:22:y:2004:i:6:p:631-642
    DOI: 10.1080/0144619042000226289
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    Citations

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    Cited by:

    1. Rufaidah AlMaian & Amani Bu Qammaz, 2023. "The Organizational Learning Role in Construction Organizations Resilience during the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(2), pages 1-19, January.
    2. Ghasemi, Behzad & Khalijian, Sadaf & Daim, Tugrul U. & Mohammadipirlar, Ebrahim, 2021. "Knowledge management performance measurement based on World-Class Competitive Advantages to develop strategic-oriented projects: Case of Iranian oil industry," Technology in Society, Elsevier, vol. 67(C).
    3. Kinga Wasilkiewicz Edwin & Marie Nilsen & Eirik Albrechtsen, 2021. "Why Is the Construction Industry Killing More Workers Than the Offshore Petroleum Industry in Occupational Accidents?," Sustainability, MDPI, vol. 13(14), pages 1-23, July.
    4. Kurtis Elton & S. Wolfe, 2012. "Water Efficiency and the Professional Plumbing Sector: How Capacity and Capability Influence Knowledge Acquisition and Innovation," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 26(2), pages 595-608, January.
    5. Naomi Brookes, 2012. "What is engineering construction and why is it important? Towards a research agenda," Construction Management and Economics, Taylor & Francis Journals, vol. 30(8), pages 603-607, August.

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