IDEAS home Printed from https://ideas.repec.org/a/taf/conmgt/v21y2003i6p557-564.html
   My bibliography  Save this article

Customer-focused approaches to innovation in housebuilding

Author

Listed:
  • Ritsuko Ozaki

Abstract

Customer focus has become a catch phrase not only in the service industry but also in the housebuilding industry. Furthermore, UK speculative housebuilders have increasingly been searching for ways to be more customer focused. This study, through an analysis of the concept of customer satisfaction in the service industry, identifies three key aspects in customer focus that may be applied to the housebuilding industry: good service, customized house design on top of quality products, and good information flows between customers and the housebuilder and within the company. This paper explores how these key issues are dealt with in UK speculative housebuilding in two empirical studies to search for ways forward.

Suggested Citation

  • Ritsuko Ozaki, 2003. "Customer-focused approaches to innovation in housebuilding," Construction Management and Economics, Taylor & Francis Journals, vol. 21(6), pages 557-564.
    • Handle: RePEc:taf:conmgt:v:21:y:2003:i:6:p:557-564
    DOI: 10.1080/0144619032000134093
    as

    Download full text from publisher

    File URL: http://www.tandfonline.com/doi/abs/10.1080/0144619032000134093
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/0144619032000134093?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xiaolu Gao & Yasushi Asami & Yanmin Zhou & Toru Ishikawa, 2013. "Preferences for Floor Plans of Medium-Sized Apartments: A Survey Analysis in Beijing, China," Housing Studies, Taylor & Francis Journals, vol. 28(3), pages 429-452, April.
    2. Schoenwitz, Manuel & Potter, Andrew & Gosling, Jonathan & Naim, Mohamed, 2017. "Product, process and customer preference alignment in prefabricated house building," International Journal of Production Economics, Elsevier, vol. 183(PA), pages 79-90.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:conmgt:v:21:y:2003:i:6:p:557-564. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RCME20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.