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ISO 9000 and beyond: from a Hong Kong construction perspective

Author

Listed:
  • Mohan Kumaraswamy
  • Sunil Dissanayaka

Abstract

Client driven 'pushes' for ISO 9000 certification in Hong Kong are observed to have overtaken any spontaneous 'pull factors' (motivators) towards quality improvements 'for their own sake'. For example, the need for ISO 9000 certification as a prerequisite for even being considered for public sector construction works appears to have distracted some organizations from a more comprehensive organization-specific development of their quality management systems. Both positive (beneficial) and negative (detrimental) outcomes from ISO 9000 certification, as observed from relevant previous studies, are summarized herein. These provide a useful background against which to present perceptions derived from the current study in Hong Kong construction. The target groups were predominantly from consultants in the initial survey and all from contractors in the second and more comprehensive survey. The more significant positive and negative outcomes from ISO 9000 certification as derived from the two current surveys are identified. Recommendations are made for realigned approaches to ISO 9000 certification and for seamless integration with other quality management approaches such as TQM, as well as with other management subsystems, such as for productivity improvement and dispute minimization.

Suggested Citation

  • Mohan Kumaraswamy & Sunil Dissanayaka, 2000. "ISO 9000 and beyond: from a Hong Kong construction perspective," Construction Management and Economics, Taylor & Francis Journals, vol. 18(7), pages 783-796.
    • Handle: RePEc:taf:conmgt:v:18:y:2000:i:7:p:783-796
    DOI: 10.1080/014461900433078
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    Cited by:

    1. Serdar Kale & David Arditi, 2006. "Diffusion of ISO 9000 certification in the precast concrete industry," Construction Management and Economics, Taylor & Francis Journals, vol. 24(5), pages 485-495.
    2. Low Sui Pheng & Edwi Fong, 2002. "Preparations for ISO 9001:2000 - a study of ISO 9000:1994 certified construction firms," Construction Management and Economics, Taylor & Francis Journals, vol. 20(5), pages 403-413.

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