Fit for the task: the future of the small scale domestic repair and maintenance industry in the UK

The poor condition of much of the UK's older housing stock is an important policy issue. Some disrepair arises because owners cannot afford work, because they are not aware of the need for it or because they do not know how to go about organizing it. However, the poor reputation of that sector of the building industry dealing with small scale domestic repair and maintenance is also a deterrent. If anything, the problems of this sector have worsened during the recession as the supply of unskilled 'cowboy' operators has increased. This paper reviews the factors leading to underinvestment and poor quality work in the privately owned housing stock and examines the extent to which the shortcomings of the building industry contribute to this phenomenon. It describes the results of a survey of firms operating in the domestic repair and maintenance sector of the UK building industry, the majority of which were very small. The survey examined the size and composition of firms, their organization and working practices, the types of work they carried out, how they went about obtaining business, the extent to which their work-force was trained and the problems they faced in competing with one another and with the cowboy sector. On the basis of the survey conclusions and discussions with a wide range of organisations representing the industry, consumers, local authorities and government, a series of options for reform are discussed with the aim of stimulating debate on the future of this sector of the construction industry. It is argued that the problems of the UK industry cannot be solved by tighter controls on builders alone, but by a range of measures designed to provide more support and training to reputable builders, measures to exert greater controls over building techniques and safety provision to reduce unfair competition and programmes to educate the consumer to demand better standards and to be willing to pay for them. Ultimately only compulsory measures may succeed in improving standards, but much could be achieved by voluntary licensing or registration schemes backed up by incentives to use qualifying firms such as guarantees. This is more likely to work if backed up for an initial period by government or local authority funding. In the long run, however, the improvements to building quality could save public money.