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Examining the Connection Between Housing Counseling Practices and Long-Term Housing and Neighborhood Satisfaction

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  • Andrew T. Carswell
  • Russell N. James
  • Yoko Mimura

Abstract

Housing counseling can increase homeownership opportunities for economically disadvantaged households. Prior research has generally viewed counseling as a means to reduce risk for mortgage lenders and insurers. This approach, which comes from the industry perspective, ignores important qualitative outcomes essential to a “successful” housing experience. This study focused on the end-user perspective by examining pre-purchase housing counseling agency practices that were associated with better long-term residential satisfaction outcomes of housing counseling clients within their respective communities. Clients from 26 housing counseling agencies in Philadelphia reported satisfaction levels with their dwelling unit and neighborhood at least 5 years after their home purchase. This study examined what pre-purchase housing counseling agency practices were associated with better long-term residential satisfaction outcomes of housing counseling clients within their respective communities. Certain practices, especially those signifying heightened accountability to outside reviewers, as well as initial one-to-one counseling sessions, were related to better long-term satisfaction outcomes.

Suggested Citation

  • Andrew T. Carswell & Russell N. James & Yoko Mimura, 2009. "Examining the Connection Between Housing Counseling Practices and Long-Term Housing and Neighborhood Satisfaction," Community Development, Taylor & Francis Journals, vol. 40(1), pages 37-53, May.
    • Handle: RePEc:taf:comdev:v:40:y:2009:i:1:p:37-53
    DOI: 10.1080/15575330902918964
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    Cited by:

    1. Stephanie Moulton & Cäzilia Loibl & Anya Samak & J. Michael Collins, 2013. "Borrowing Capacity and Financial Decisions of Low-to-Moderate Income First-Time Homebuyers," Journal of Consumer Affairs, Wiley Blackwell, vol. 47(3), pages 375-403, November.
    2. Andrew E. Clark & Luis Diaz-Serrano, 2023. "Do individuals adapt to all types of housing transitions?," Review of Economics of the Household, Springer, vol. 21(2), pages 645-672, June.

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