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From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service

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  • Carlos Cano Viktorsson

Abstract

An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.

Suggested Citation

  • Carlos Cano Viktorsson, 2015. "From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service," Journal of Urban Technology, Taylor & Francis Journals, vol. 22(4), pages 87-101, October.
    • Handle: RePEc:taf:cjutxx:v:22:y:2015:i:4:p:87-101
    DOI: 10.1080/10630732.2015.1073902
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